Altigen-comm Advanced Call RouterTM Manual do Utilizador descarregar pdf (Página 15)

Advanced Call Router

Advanced Call Router Manual 11

Note: If no match is found between the Call Route Request Data and the

routing rules, the call is routed according to the business rules that

check monitored workgroups for the longest available agent,

maximum service level, and minimum expected delay.

Show Workgroup Status

To view real-time data on incoming trunks to workgroup, select View >

Show Workgroup Status.

• The main window box displays the following workgroup fields: ID,

Agents, Longest Idle Time, Service Level, Queue, Average Delay

and Default Wait Time.

• Add button—Click Add to log on to a workgroup whose incoming

trunk call data you want to monitor. This opens a Log On Work Group

dialog box.

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