Altigen-comm Adv Call Router 6/2008 4510-0001-6.0 Manual do Utilizador descarregar pdf (Página 10)

Advanced Call Router Route Rules

6 Advanced Call Router Manual

3. In the Rule Name field, enter or modify the rule name.

4. Select the data to match against routing rules.

• If Caller Info contains—lets you select Call Route Request data to

match against the customer record.

a) Select “Match one” or “Match all” from the drop-down list.

b) Select the items you want.

c) Click in the Data column and type to specify the data.

To manually specify data for an item, right-click the item, select

Input data and enter information in the column.

• Caller Entered Digits must be numeric only.

• You can enter “*” as a wildcard character for any length of

digits, or “?” for a single digit.

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Altigen-comm Adv Call Router 6/2008 4510-0001-6.0 Manual do Utilizador Página 10