manuais AltiGen comm ACM 5.1

Altigen comm ACM 5.1 Manual do Utilizador (454 páginas)

Marca: Altigen-comm | Categoria: Auriculares | Tamanho: 6.35 MB |

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Índice

AltiWare

1

ACM 5.1

1

Administration

1

Contents

3

CHAPTER 3

4

CHAPTER 4

4

CHAPTER 5

4

CHAPTER 6

5

CHAPTER 7

5

CHAPTER 8

5

CHAPTER 9

5

CHAPTER 10

6

CHAPTER 11

6

CHAPTER 12

6

CHAPTER 13

7

CHAPTER 14

7

CHAPTER 15

7

CHAPTER 16

8

CHAPTER 17

8

CHAPTER 18

8

CHAPTER 19

8

CHAPTER 20

9

CHAPTER 21

9

CHAPTER 22

9

CHAPTER 23

10

CHAPTER 24

10

CHAPTER 25

11

CHAPTER 26

11

CHAPTER 27

11

CHAPTER 28

11

CHAPTER 29

12

APPENDIX A

12

APPENDIX B

12

APPENDIX C

12

APPENDIX D

12

APPENDIX E

13

About This Manual

15

Chapter 1: Overview

18

Capacity Improvements

19

Supervisor Coaching

20

AltiView

20

(IP600, IP710, IP705)

21

Key System Features

22

Auto Attendant (AA) Features

28

Voice Mail Features

28

Internet Integration Features

29

Voice over IP Features

31

Optional Add-On Software

33

Registration

35

Preparation for Installation

37

Upgrade and Migration Path

38

Dealer Installation ID

41

• Dealer Installation ID

41

• Customer information

41

– obsolete licenses

51

– wrong license number

51

Uninstalling AltiWare

52

Error Message Solution

53

Getting Around AltiWare

55

Administrator 5.1

55

Changing the Password

56

Quick Access Toolbar

57

The View Windows

58

Extension View Window

59

Trunk View Window

60

Call Log View Window

61

Workgroup View Window

61

Setting the Refresh Interval

63

System Configuration

65

Setting General Parameters

66

Setting a System Number Plan

68

Number Plan tab

69

Routing Calls on Holidays

76

To create a Holiday Profile

77

To set call routing

78

Adding Speed Dial Entries

79

Editing Speed Dial Entries

80

Locking Attacked Extensions

82

Blocking All Outgoing Calls

82

Creating Account Codes

83

Setting up Call Reports

83

Country-Relevant Settings

86

Setting Emergency Numbers

87

Activity

89

Feature Profiles

91

To add a Feature Profile

92

Gateway Management

93

Managing AltiGateways

94

Setting Parameters

95

Voice Mail Configuration

101

Parameter Description

102

Creating Distribution Lists

104

Defining a Distribution List

105

Auto Attendant Configuration

107

Adding Auto Attendants

108

Editing Auto Attendants

109

Configuring Menu Items

110

Collecting Digits

112

Figure 3. Collect digits

113

Phrase Management

114

To record a custom phrase:

115

Multilingual Configuration

117

To add a language:

119

Configuring the Extension

121

To enable feature code #12:

122

Which Language Will Be Used?

124

Call Recording Configuration

125

Configuring Call Recording

126

Figure 2. Map Network Drive

128

Figure 8. Confirmation screen

131

Application Extension Setup

133

Application Failover Plan

134

Application Information

135

Readying the Application

135

Board Configuration

137

Configuring the Quantum Board

139

Overview

141

Configuring the Board

142

T1 and E1 Configuration

143

Reading the Status Messages

144

Reading the Statistics

145

T1/E1 Clocking

147

Selecting Span Types

148

Figure 13. T1 PRI Switch Mode

150

Setting the NSF

153

Setting a TEI

153

Setting PRI Calling Numbers

154

Configuring the SIPSP Board

156

Configuring the H323SP Board

157

Configuring the MAX Board

158

Trunk Configuration

161

Figure 2. Trunk View window

162

H323 Tie Trunk Properties

168

SIP Tie Trunk Properties

168

SIP Trunk Properties

169

Triton T1/E1 Trunk Properties

171

DID/DNIS number

173

* symbol is a delimiter

173

The Match Result Button

178

Quantum Trunk Properties

183

Transmit to CO

185

(dB Gain)

185

Incoming Call Routing

186

Outgoing Call Blocking

187

In Call Routing Configuration

189

Caller ID Routing

190

DNIS Routing

191

Defining DNIS Routing

192

Configuring Out Call Routing

196

Setting Default Routes

198

Working on Dialing Patterns

199

To create a dialing pattern

200

To delete a dialing pattern

200

Countries

204

• prefix = 0, length = 11

205

• prefix = 00, length = 14

205

Extension Configuration

207

Setting up Extensions

208

Setting Personal Information

209

Forced Account Code

211

Physical Location and Type

212

Setting the Line Properties

213

IP Extension Configuration

216

Phone Display Options

216

Setting Wrap-up Time

218

Setting Inter Call Delay

219

Setting the Mailbox Options

220

Disabling a Mailbox

221

SMTP/POP3 Setting

221

Mail Forwarding Options

222

Press “0” Option

222

Setting Mailbox Capacities

223

Emergency Notification

224

Setting Notification Timing

226

Enabling Message Notification

227

Setting Answering Options

229

Forwarding All Calls

230

Do Not Disturb

231

Handling Busy Calls

232

Setting Call Waiting Options

232

Handling Unanswered Calls

232

Configuring One Number Access

233

One Number Access Options

234

Call Screening

235

Setting Up Monitor Lists

236

To add members to the list

237

To remove members

237

Setting Up IP Extensions

239

Setting an IP Extension

243

—Indicates how often a SIP

249

Program

251

Apply To Button

252

Copy From Button

252

Mobile Extension Diagram

254

Setting Up a Mobile Extension

254

To set up a mobile extension

256

Mobile Extension Limitations

261

Hunt Group Configuration

263

Setting Up Huntgroups

264

Setting Call Restrictions

266

Setting E-mail Options

268

Setting Call Handling Options

272

Paging Group Configuration

277

To set up a Paging Group:

278

Important:

279

Line Park Configuration

281

• For IP Phones

283

To delete a Line Park Group:

283

Workgroup Configuration

285

Apply to Button

288

Setting Up Workgroups

289

Service Level Threshold

290

Workgroup Recording Options

291

Setting Business Hours

294

Examples

299

Voice Mail Access Option

303

Announce Agent Info

309

Queue Management - Basic

310

Setting Queue Phrase Options

311

Queue Announcement

311

Expected Wait Time Sampling

312

Queue Overflow Forwarding

312

Quit Queue Option

313

Priority Promotion

313

Supervisor Queue Control

313

Queue Management - Advanced

314

Menu Selection

315

Queue Overflow

316

Agent Logout Reason Codes

317

Managing and Using MeetMe

319

Conference

319

MeetMe Conference Window

320

Creating a Meeting

322

One Time Only Meeting

323

Weekly Meeting

324

Monthly Meeting

324

Modifying the E-mail Template

326

Joining a Meeting

327

WAN Bandwidth

329

WAN Router Configuration

330

Firewall Configuration

330

Network Using NAT

330

Figure 1. AltiWare behind NAT

332

For the Branch office LAN:

333

Router 2's Setting

335

Setting VoIP Codec Profiles

341

• 10.0.0.0 to 10.255.255.255

342

• IP phones on the LAN

344

• a remote IP phone over WAN

344

Defining IP Networks

346

Defining Your Network

347

To define an address range

348

Configuration example

349

Defining the IP Dialing Table

350

allows the terminal to omit

352

The Multi-site VoIP Domain

353

Changing the Server ID Length

357

Domain Configuration)

358

Managing Domain Users

359

100 Global Remote Remote

361

200 Remote Global Remote

361

300 Remote Remote Global

361

Relocating a Global Extension

364

System Report Management

369

Requirements

373

Exchange Server Configuration

376

Properties window:

377

Window, Server Properties

380

AltiWare System

381

Figure 20. Outlook Services

386

Enabling the Exchange Server

387

Troubleshooting Tips

390

To gather trace files

391

TAPI Integration

393

Setting Up the Client

394

Chapter 7: TAPI Integration

395

Set Up Phone Dialer

396

Tools and Applications

401

CT-Bus Test Tool

402

Backup and Restore Utility

402

Backing Up Files

403

Scheduling Backups

403

Restoring Backed up Files

404

Checking Extension Security

406

To check extension security

407

Trace Collector

408

Limitations

411

Voice File Converter

412

Read Config

413

Work/Hunt Group Converter

414

E1 R2 CAS Installation

417

Figure 1. Physical Layer

418

Figure 2. Data Link Layer

418

Figure 3. Signaling Layer

419

Country Signaling Values

420

E1 ISDN PRI Installation

429

Figure 4. Physical Layer

430

Figure 5. Data Link layer

431

Country Protocol Supported

432

B Channel Maintenance

432

Message Setting

432

Required Service Parameters

433

Service Order Code

434

T1 Channel Assignment

434

CSU/DSU Requirements

434

Equipment Information

435

PRI Channel Assignment

435

E1 Channel Assignment

436

Network Ports

437

Remote IP Phones Behind NAT

438

• UDP 10060

439

• UDP 30,000~31,000

439

• TCP 10064

439

Appendix C: Network Ports

440

Services

441

Product Repair

442

Troubleshooting

445

Appendix E: Troubleshooting

446

Numerics

447

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