Altigen-comm ACM 5.1 Manual do Utilizador descarregar pdf (Página 293)

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Chapter 5: Workgroup Configuration

AltiWare ACM 5.1 Administration Manual 37

Figure 3. Workgroup Configuration, Group Member tab

To add extension(s) to a workgroup:

1. Select the workgroup in the Group List.

2. On the Group Member tab, click the extension number(s) in the Not Member list.

Use Shift+click and Ctrl+click to select several extensions.

3. Click the Add button between the columns to move them to the Member list.

Note: If the workgroup pilot extension is configured to Ring All Available Members,

the maximum number of members is 20. See “Setting Call Handling Options”

on page 49 for details.

By default, a newly added member has the Skill Level set to 1.

4. To change the Skill Level designation for a member, double-click the member in the

Member List. The Skill Level dialog box opens. (Skill Levels are defined in “Setting

Up Skill Based Routing” on page 40.)

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